Thankfully I haven't needed to use insurance since I have taken on State Farm, but my insurance agent Tim Crosby has been wonderful. He is professional, patient and understanding with my concerns. He gets back to me as soon as he can. If I have a question or have any concerns, my agent takes care of them almost immediately. I have car and rental insurance bundled into one package and the prices are reasonable. I am glad I chose State Farm insurance for my car and rental insurance needs.